Posted: 11/04/2004 7:19:25 AM
Hello,
After inputting the database information and pressing the continue button, I just get a screen with the logo on it and nothing else. Any ideas?? :-?
Cheers
Pete
Installation Error (8)
Hello,
After inputting the database information and pressing the continue button, I just get a screen with the logo on it and nothing else. Any ideas?? :-?
Cheers
Pete
Posted: 11/04/2004 11:38:39 AM
Hi Peter,
A few users are reporting this problem, but so far we could not replicate it on our test servers. We are working with a couple of users to debug the problem directly on their servers, so we get a better understanding of it.
If you'd like to help, please send us the root pass and the FTP information for the location where you are experiencing this problem, to support@intechnic.com. (We recommend that you create a temp FTP account for us, or just change the password and then change it back when we are done).
Thanks!
Kelly_Campbell
Member
Joined: 14-May-2003
Location: Canada
Posts: 20
Posted: 11/04/2004 12:29:12 PM
Yes, I get the same thing. Unfortunately I can't give FTP access ... for security reasons we're not allowing it on our new server.
Anything else I can do ...
Posted: 11/04/2004 1:01:14 PM
Kelly,
I think your problem is related to your host. Can you run the installation through IP address?
Thank you.
Kelly_Campbell
Member
Joined: 14-May-2003
Location: Canada
Posts: 20
Posted: 11/04/2004 1:13:09 PM
Nope - you can get to the page via the IP, but still with the same cut off screen.
Posted: 11/04/2004 2:08:45 PM
Hi Kelly,
We are following up on this with you via email.
Thanks!
viking86
Member
Joined: 01-Sep-2006
Location: Algeria
Posts: 2
Posted: 07/02/2006 3:11:53 PM
Hello,
I have the same problem ... a white screen appear after validating the configuration of the database ... so i don't know what to do after that ... Can you help me please ?
Many Thanks !
Posted: 07/03/2006 1:41:30 PM
| viking86 wrote: | 07/02/2006 3:11:53 PM |
| Hello, I have the same problem ... a white screen appear after validating the configuration of the database ... so i don't know what to do after that ... Can you help me please ? Many Thanks ! | |
Please open a support ticket for this issue.
Thanks.
