Posted: 01/11/2017 11:22:39 AM
Reply Quoted
There are few options depending on:
1. what user were you using to login to Admin Console: "root" or another administrative account
2. what version of In-Portal you have
If you're using "root" user, then:
1. copy over "/tools/debug_sample.php" file into "/system/debug.php" file
2. edit "/system/debug.php" and:
- uncomment 'DEBUG_MODE' => 1, line
- specify your IP in the 'DBG_IP' => '... setting
- uncomment 'DBG_RESET_ROOT' => 1, line
3. on Admin Console login screen you should see root password reset link below login form
4. click on that link and new generated root password would be sent to administrator email configured in In-Portal
5. delete /system/debug.php file afterwards
If you're using administrator account, then you can try Forgot Password wizard on Front-End and just specify username/email of your administrator. If administrator account has permissions to login on Front-End of website then this should work as well.